IMPORTANT HEALTH, SAFETY, AND CUSTOMER SERVICE UPDATE
Protecting our customers, as well as our employees, is a top priority at First County Mortgage during the evolving coronavirus [COVID-19] situation. As a strategic alliance partner of a Federal Savings Bank, First County is sound and secure. Our staff have been designated as essential critical infrastructure workers and will continue to provide the level of service and support you and your client(s) need during this difficult time.
We are here to help provide peace of mind about your home and mortgage. As such, we want to share some of the steps we are taking to continue operating safely and effectively during this time.
What We Are Doing
- Monitoring. We are closely monitoring all COVID-19 information provided by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), as well as local authorities within the regions we operate.
- Safety. The health and well-being of our staff, clients and communities is our top priority. Many of our staff are currently working at home to help reinforce our social distancing practices. Don’t worry though, our team is still available 24/7 to provide assistance and the personalized level of service you have come to count on.
- Support. Every year we review and revise detailed business continuity plans to ensure we can continue to serve our customers and maintain our core operations across the markets we serve. Part of our business continuity plan already includes a flexible approach to manage through a pandemic and the needs of our employees and customers will be met without disruption.
- Communication. We are in close, daily communication with our title and appraisal partners regarding best practices for health and safety, as well as their current plans for how they’re doing business.
What You Can Do
- Stay in contact with our team. We are here to serve you during this time. From questions about your first mortgage payment to getting help with Loan Servicing, you can get in contact with us by clicking here.
- Beware of scams. Criminals often take advantage of situations like these to impersonate companies, charities, or government agencies. Keep an eye out for suspicious emails, text messages, and/or phone calls. Please notify us immediately if you believe you’ve received a fraudulent request or email.
Currently in the loan process? Here’s how you can help
- Be patient. The influx of demand is felt by service providers throughout the loan process, including appraisers, title agents, attorneys, loan processors, underwriters, county clerk’s offices, and more. It’s possible the process may take a little longer than normal.
- Be aware. Lenders may act conservatively to protect your rate lock and the cost of possible extensions. Longer locks may carry a cost or marginally higher rate than you see in the news.
How can you avoid delays?
You’ve heard the real estate cliché about location, location, location? When getting a loan approved, think “documentation” instead!
everything requested. Pay attention to the details
. Respond to inquiries as quickly
as possible. Keep your credit
clean. Avoid job changes
during the process.
Thank you for your patience and for giving us the opportunity to serve you as we all navigate this challenging time together. We’re here to assist you, answer any questions you may have, and help you find the right mortgage for your unique situation.